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Real-world stories

How companies are actually using these skills

What was the problem, how was technology used, and what changed as a result. Every story links to the original publisher — we don't reproduce their reporting here.

How KPN is building an agentic AI engine for customer careMcKinsey
Featured story

How KPN is building an agentic AI engine for customer care

KPN and McKinsey's QuantumBlack built an in-house network of specialized AI agents to handle the Dutch telecom's roughly five million customer calls a year — covering verification, order status, appointments and troubleshooting — while keeping humans in the loop at key moments.

Generative & Agentic AI
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Reinventing pricing and promotion with agentic AIBCG

Reinventing pricing and promotion with agentic AI

A leading beverage company partnered with BCG on an agentic revenue-growth-management platform for pricing and promotion, paired with a redesigned operating model — delivering €150m in gross profit uplift and 2-3% net sales growth.

Business Analytics & Agentic AI
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How an iron ore producer modernized mining operations with AIBCG

How an iron ore producer modernized mining operations with AI

Rio Tinto worked with BCG X to replace aging scheduling systems with an AI-driven platform combining machine learning and real-time data — helping 50 schedulers make better rail and port decisions, more than doubling productivity, and paying back the investment in under three months.

Data Analytics & Agentic AI
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Modernizing a 100-year-old business model with AIMcKinsey

Modernizing a 100-year-old business model with AI

The American Arbitration Association, under CEO Bridget McCormack, worked with McKinsey's QuantumBlack to build an AI-native approach to case management — projecting at least 20% faster case resolution, 35%+ cost savings, and a goal of tenfold caseload capacity.

PG Program in Data Science & AI
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How a steel plant in India tapped the value of data—and won global acclaimMcKinsey

How a steel plant in India tapped the value of data—and won global acclaim

Tata Steel's Kalinganagar plant used data and analytics to improve performance, with employee upskilling as part of the transformation.

Data Analytics & Agentic AIBusiness Analytics & Agentic AI
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Major retailer uses analytics to improve digital shopping experienceDeloitte

Major retailer uses analytics to improve digital shopping experience

A case study collection showing how analytics can be applied directly to customer and commercial decisions.

Data Analytics & Agentic AIBusiness Analytics & Agentic AI
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Banking on innovation: How ING uses generative AI to put people firstMcKinsey

Banking on innovation: How ING uses generative AI to put people first

A practical example of a bank using generative AI to build a customer-facing application.

Generative & Agentic AI
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Aviva: Rewiring the insurance claims journey with AIMcKinsey

Aviva: Rewiring the insurance claims journey with AI

An example of AI applied to an existing business process rather than as a standalone technology experiment.

Generative & Agentic AI
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When AI becomes part of the workflow: Redesigning how software gets builtMcKinsey

When AI becomes part of the workflow: Redesigning how software gets built

AI moving from an individual productivity tool into an integrated workflow — a relevant example for agentic, multi-step AI work.

Generative & Agentic AI
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A world record for Formula E, propelled by McKinsey's AIMcKinsey

A world record for Formula E, propelled by McKinsey's AI

AI applied to performance optimisation in a highly technical, real-time environment.

PG Program in Data Science & AI
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Reports & research

Why the skills you're considering actually matter

India's AI Advantage is Human — Work Trend Index 2026
Featured · Microsoft · 2026

India's AI Advantage is Human — Work Trend Index 2026

32% of India's AI users are "Frontier Professionals" who redesign work around AI agents — double the 16% global average. 78% say AI now enables work that wasn't possible a year ago, and 63% prioritize quality control of AI output.

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India's AI Talent Inflection Point: From Skill Gaps to Competitive Advantage
NASSCOM · 2026

India's AI Talent Inflection Point: From Skill Gaps to Competitive Advantage

86% of employers say AI has already impacted job roles and responsibilities, with 35% seeing significant redefinition — and nearly all expect their 2026 workforce strategy to center on AI-related or AI-supported roles.

The 2025 AI Index Report
Stanford HAI · 2025

The 2025 AI Index Report

An independent, data-driven view of artificial intelligence from Stanford HAI, covering technical progress, economic influence and societal impact, including how demand for AI skills is changing.

World Development Report 2026: The Promise of Artificial Intelligence
World Bank · 2026

World Development Report 2026: The Promise of Artificial Intelligence

The World Bank's first comprehensive assessment of what AI means for developing economies, and how firms and governments are already using it.

AI Index 2025: State of AI in 10 Charts
Stanford HAI · 2025

AI Index 2025: State of AI in 10 Charts

Ten charts from the AI Index on a maturing field, improvements in AI optimization and the growing use of the technology.

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